Actor Twin
Co-design a professional knowledge profile with its owner: experience, reasoning patterns, limits and escalation routes. Make expertise accessible without impersonating its contributor.
Demographic change · Leadership · Knowledge retention
What remains when the expert leaves?
When experienced people retire or change roles, their judgement should not leave with them. Co-create an Intellectual Twin that helps the next generation learn, leaders navigate change and insurance teams retain the reasoning behind decisions.
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exceptions
customer promise
escalation
The Jenga problem
For
An Eraneos discussion proposal for ARAG.
The demographic challenge
A role can be refilled. Experience cannot be replaced overnight.
Retirement, succession and changing roles put tacit knowledge at risk. Documents explain the rule. Experienced colleagues know why an exception matters, when to ask for help and how to lead through ambiguity.
Experience leaves
Onboarding slows
Decisions become inconsistent
Leadership context is lost
From knowledge to skills
Co-create the knowledge. Keep people accountable.
Me.IDs is a platform concept for employees and teams to co-design an Intellectual Twin: a transparent, bounded representation of professional knowledge—not a copy of a person. Experts capture cases, explain their reasoning and review what the twin may recommend.
Compound Knowledge Fabric
Connect approved cases, policy versions, decision rationales and exceptions. Keep sources, uncertainty, access rights and review dates visible as knowledge evolves.
Agentic Butler
Turn approved knowledge into repeatable support: learning scenarios, case briefings and handover checklists. Experts validate outputs before any consequential decision or action.
By design: human control
Agree participation and permitted use with employees and relevant stakeholders. Start with synthetic or de-identified cases, role-based access and reviewable sources. No autonomous coverage, pricing, claims or personnel decisions; no employee ranking.
Proposed use cases · ARAG
Preserve judgement where insurance depends on it.
A proposal for discussion with ARAG: explore how intellectual twins can preserve specialist judgement in insurance, support succession and make leadership knowledge accessible.
Succession & onboarding
Challenge to explore: specialist experience leaves faster than successors can absorb it. Co-create a role-specific learning twin from approved cases and expert explanations. Test time to independent case preparation and expert-rated completeness of handovers.
Risk assessment expertise
Underwriting assessments in property and casualty insurance often require detailed risk classification beyond standardized questions. Capture the follow-up questions, risk rationales, and referral and decision-making authorities of experienced underwriters. Assess the completeness and meaningfulness of the relevant information, as well as the time required to prepare each case. Decisions on risk acceptance and policy terms—such as risk loadings or coverage exclusions—remain with the duly authorized individuals.
Benefits assessment
Complex claims in property and casualty insurance involve policy terms, required supporting documentation, and the handling of special and exceptional cases. Preserve the knowledge of how experienced specialists structure their reviews and identify missing or unclear information. Assess the quality of case summaries, decision papers, and escalations. The assessment of the claim amount and eligibility for reimbursement, as well as the final coverage decision, remain with the duly authorized individuals.
Leadership knowledge
Challenge to explore: leadership transitions lose the reasoning behind priorities and stakeholder agreements. Co-create a reflection partner from approved decision journals and change scenarios. Test handover clarity and scenario quality—not individual performance or personality.
A proposed 90-day pilot
Start small. Learn together. Measure the difference.
Days 1–15: select one role and one knowledge-risk scenario. Agree participants, a baseline, permitted data and success criteria.
Days 16–40: co-create a small set of approved cases with experts and successors. Record reasoning, exceptions, sources and boundaries.
Days 41–70: test in a controlled environment against unseen scenarios. Check source accuracy, abstention, escalation and human review.
Days 71–90: compare results with the baseline. Decide together whether to refine, stop or expand. Benefits are hypotheses to test—not promised outcomes.
A conversation about your knowledge future
Design the first Intellectual Twin use case with us.
Where could succession, specialist expertise or leadership continuity benefit from a new approach? Join Florian Liepe, Oliver Hüfner and Nicolas Faulbecker to frame one insurance use case—or explore a keynote or workshop on demographic change and knowledge retention.
Dr. Florian LiepeProduct Owner · Intellectual Twin
Dr. Oliver HüfnerPartner · Eraneos
Nicolas FaulbeckerDirector Insurance
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